Privacy Policy

Effective date: February 23, 2026

This Privacy Policy explains how Shutter Zero Media ("we", "us", or "our") collects, uses,

discloses, and protects personal information when you visit or interact with our website

(https://shutterzero.com) and related services (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy. If you

do not agree, please do not use the Services.

1. Who we are

Shutter Zero Media provides photography, videography, and related marketing/media

services. We operate in British Columbia, Canada.

2. What personal information we collect

• Information you provide to us, such as when you fill out a contact form, request a

quote, book a service, or communicate with us (for example: name, email address,

phone number, property address, project details, and any message content).

• Client and service delivery information, such as scheduling details, invoicing

information, and files you provide or we deliver (for example: photo/video deliverables,

floor plans, and project notes).

• Payment-related information, if you pay for services. Payments are typically processed

by a third-party payment processor; we generally do not store full card numbers. We

may receive limited information such as billing name, billing address, payment status,

and transaction identifiers.

• Automatically collected information when you browse the website, which may include

IP address, device and browser information, pages viewed, referring/exit pages,

approximate location (derived from IP), and interaction data. This may be collected via

cookies and similar technologies.

3. How we use personal information

• To respond to inquiries and provide quotes, consultations, and customer support.

• To deliver services and fulfill contracts (for example: scheduling, producing media,

delivering files, and managing revisions).

• To process payments, invoices, and bookkeeping.

• To improve and maintain the website and Services (for example: troubleshooting,

analytics, and performance monitoring).

• To send service-related communications (for example: confirmations, updates, and

important notices).

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• To send marketing communications where permitted by law (you can opt out at any

time).

• To comply with legal obligations and enforce our terms, prevent fraud, and protect our

rights, property, and safety.

4. Legal bases and compliance (Canada)

We handle personal information in accordance with applicable Canadian privacy laws,

including the Personal Information Protection and Electronic Documents Act (PIPEDA)

and any substantially similar provincial legislation, where applicable.

Depending on context, we rely on consent, contractual necessity, and/or legitimate

purposes (such as operating and securing the Services) to collect and use personal

information.

5. Cookies and similar technologies

We may use cookies, pixels, and similar technologies to operate the website, remember

preferences, understand usage, and measure marketing effectiveness.

You can control cookies through your browser settings. Blocking some cookies may

affect website functionality.

If we use third-party analytics (for example, Google Analytics) or advertising tools, those

providers may set their own cookies or identifiers subject to their privacy policies.

6. When we share personal information

• Service providers who help us run our business (for example: website hosting,

analytics, email, file delivery, CRM, accounting, and payment processing). These

providers are permitted to use personal information only to perform services for us.

• Professional advisors as needed (for example: accountants, lawyers, insurers).

• Authorities or others when required by law, court order, or to protect rights and safety.

• Business transfers if we are involved in a merger, acquisition, financing,

reorganization, or sale of assets (personal information may be transferred as part of

that transaction).

7. International transfers

Some of our service providers may process or store information outside of Canada (for

example, in the United States). When information is processed in another country, it may

be subject to the laws of that jurisdiction and accessible to law enforcement or national

security authorities in accordance with those laws.

We take reasonable steps to require appropriate safeguards from service providers

handling personal information.

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8. Data retention

We keep personal information only as long as necessary for the purposes described in

this Privacy Policy, including to provide services, meet legal/accounting requirements,

resolve disputes, and enforce agreements.

Retention periods can vary depending on the type of information and the context (for

example, client project files may be retained for a period to support re-delivery or

revisions).

9. Security

We use reasonable administrative, technical, and physical safeguards designed to

protect personal information against unauthorized access, disclosure, alteration, or

destruction.

No method of transmission or storage is 100% secure. You use the Services at your own

risk.

10. Your choices and rights

• Marketing emails: You can opt out by using the unsubscribe link in our emails or by

contacting us.

• Access and correction: You may request access to the personal information we hold

about you and request corrections where appropriate.

• Consent withdrawal: Where we rely on consent, you may withdraw consent at any time

(subject to legal or contractual restrictions and reasonable notice).

• To make a request, contact us using the details in Section 14.

11. Additional rights for EEA/UK residents (if applicable)

• If you are located in the European Economic Area (EEA) or the United Kingdom, you

may have additional rights under applicable data protection laws, such as the right to

object, restrict processing, data portability, and the right to lodge a complaint with a

supervisory authority.

• We will respond to valid requests in accordance with applicable law.

12. Children’s privacy

The Services are not intended for children under 13 (or the age defined by local law), and

we do not knowingly collect personal information from children. If you believe a child has

provided personal information, contact us so we can take appropriate steps.

13. Third-party links and embedded content

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Our website may contain links to third-party websites or embedded content (for

example: video players, map widgets, social media embeds). Third parties may collect

information about you under their own privacy policies. We are not responsible for

third-party practices.

14. Contact us

If you have questions, requests, or complaints about this Privacy Policy or our privacy

practices, contact us at:

Email: privacy@shutterzero.com

Business name: Shutter Zero Media

Website: https://shutterzero.com

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update

the effective date at the top of this document. Material changes may be communicated

through the website or by other appropriate means.

If you prefer, you may also request this policy in an accessible format